Dream Theater

I ordered this in July, and until now hasn't arrived. I checked if all the infos given from me where correct and it's all ok, I emailed the company that is selling it through DT website, they re-sented the item and it's not comming again.
Any one from the band, or managers, someone that could pull some strings about this, please?? I'm from Portugal, and has I can see, emails aren't being enough to get the item to my home, and I don't know any other way to solve this.
If you prefer, I can give you all the information by an email or private message.

Please, help me.

Hugs

Hi there! I purchased the box as soon as I saw it announced at DT page last July. September told me that it would be shipped a week after an email sent to me, and still no box.
Is this happening to someone else?? I order many things on the web, and never had aything like this before..

Hugs everyone